If you are hiring from Imagine, you are responsible for collecting any item(s) and returning them safely to us and any associated costs.
You are welcome to arrange transportation or pick up the item(s) yourselves from us. Alternatively, we can arrange transportation on your behalf.
Our stores are located close to Coventry Airport south-east of Coventry with good links to the motorway network.
We can arrange to courier smaller items to you through our courier partners. It would be your responsibility to return the item back to us, or we can arrange for the courier to come to you. We will invoice you prior to items being dispatched.
We work with our transportation partner, Midland Express, for smaller items which require anything from a car up to a 3.5-tonne lorry. For items requiring a Luton or 7.5-tonne lorry we use our partners Fly By Nite or a similar carrier. Again we would recharge to you prior to items being dispatched. We would always fully quote the cost to you before proceeding with arranging any transport.
For hires which require larger transportation than a 7.5-tonne lorry, we nearly always work with our partners Fly By Nite as they are highly experienced in transporting our scenic items. Again, we would recharge to you prior to items being dispatched. We would always fully quote the cost to you before proceeding with arranging any transport.
For larger hires, we often need to charge a crew charge. This would be fully quoted to you before any decisions were made by you whether to hire from us or not.